top of page

Focus of the Day

  • Customer Service Experience

  • Connecting with the Customer

  • Learning the Door Dazzle

  • HEAT and the Power of Yes

  • 4 Point Play

Candidate Tasks

  • Plan Test

  • Door Dazzle Role Play

  • Shape Discovery Questions

​

Day 2

Customer Experience

Mentor Activities

  • Go over Plan Test

  • Connecting

  • Door Dazzle

  • Deescalating a situation

  • 4 Point Play

Homework

  • ​Study Plans

bottom of page